Terms of Use

By requesting or using any service provided by Jormis IT Solutions, you agree to follow these Terms of Use. These Terms apply to all service enquiries, appointments, repairs, support requests, remote assistance, pickup and delivery arrangements, equipment sales, and related interactions.

We may refuse, pause, or discontinue a service if the request is unlawful, unsafe, technically impractical, outside our service scope, or if these Terms are not followed.

Jormis IT Solutions provides practical IT support and technical services for individuals, homes, offices, and businesses. Our services may include:

• Laptop and desktop repair
• Hardware troubleshooting and replacement support
• Operating system and software installation
• Virus removal and antivirus support
• Data backup and recovery assistance
• Networking setup and troubleshooting
• Firewall, router, Wi-Fi, and office network support
• Remote technical assistance
• Pickup and delivery coordination, where practical
• Equipment, accessories, and related product sales
• General day-to-day technical assistance

The availability of each service may depend on the device condition, issue type, location, parts availability, technical feasibility, and service scope.

For repair, troubleshooting, networking, software, or technical support services, Jormis IT Solutions may first assess the issue before confirming the exact service approach, cost, timeline, and feasibility.

Service may be completed remotely, at our workshop, through pickup and delivery coordination, or through another suitable method depending on the nature of the issue.

We aim to perform services with reasonable skill, care, and professional standards. However, technical outcomes may vary depending on the condition of the device, software, network environment, data condition, third-party systems, and availability of compatible parts or tools.

Service charges, product prices, inspection charges, pickup and delivery charges, and any additional costs will be communicated before or during the service process, depending on the nature of the work.

Final pricing may vary if additional faults, damaged parts, software issues, compatibility problems, or extra service requirements are identified after inspection.

Payment terms, accepted payment methods, and invoice details will be shared at the time of service or purchase. Jormis IT Solutions may request advance payment, partial payment, or full payment depending on the service or product.

Clients are responsible for providing accurate and complete information about the device, issue, service requirement, network setup, software condition, or product need.

Before submitting any device for repair, formatting, OS installation, backup, recovery, or troubleshooting, clients are strongly advised to back up important files, documents, photos, software licenses, passwords, and other data.

Clients must remove or secure confidential, personal, sensitive, or unrelated information from devices wherever possible before service begins.

Clients are also responsible for providing required passwords, access permissions, software licenses, recovery keys, warranty documents, or other details needed to complete the requested service.

Some services may require access to your device, system, files, software, network, or account settings. Jormis IT Solutions will handle such access with reasonable care and confidentiality.

We do not intentionally access, copy, share, or disclose personal files unless it is necessary to perform the requested service or support activity.

Our handling of personal information is explained further in our Privacy Policy. By using our services, you also acknowledge our Privacy Policy.

Remote support may be provided for software-related issues, configuration support, guidance, troubleshooting, or other suitable service requirements.

Remote support will be carried out only with the client’s knowledge and permission. Clients are advised to close personal, confidential, or unrelated files before starting a remote support session.

Jormis IT Solutions is not responsible for issues caused by unstable internet connections, third-party software limitations, expired licenses, user actions during the session, or conditions outside our control.

Where practical, Jormis IT Solutions may arrange pickup and delivery support for devices. Pickup and delivery availability may depend on location, timing, service requirement, staff availability, courier or delivery partner availability, and other operational factors.

Clients must ensure that devices are properly handed over and received. Any visible physical condition, accessories, or special instructions should be communicated before pickup or at the time of handover.

Pickup and delivery charges, if applicable, will be communicated separately.

Warranty terms may vary depending on the type of service, parts used, product purchased, manufacturer warranty, and invoice terms.

Repair warranty, if applicable, will normally cover only the specific service performed or the specific part replaced. It may not cover unrelated issues, new faults, liquid damage, physical damage, power-related damage, software corruption, virus infection, data loss, misuse, unauthorized repair attempts, or issues caused by third-party products or services.

Products and equipment may be covered by the manufacturer’s warranty, where applicable. Manufacturer warranty claims are subject to the terms and approval process of the respective manufacturer or supplier.

Any warranty or support commitment will be subject to the details mentioned in the invoice, service note, or written communication provided at the time of service.

Clients are responsible for maintaining a separate backup of important data before submitting a device for service.

Jormis IT Solutions will take reasonable care while handling devices and storage media. However, we are not responsible for loss of data, files, software, licenses, settings, business records, or any indirect loss unless separately agreed in writing.

Data recovery is not guaranteed. The success of data recovery depends on the condition of the storage device, previous usage, physical damage, encryption, formatting, overwriting, malware infection, and other technical factors.

For equipment, accessories, or product sales, product details, pricing, warranty, availability, and delivery terms will be communicated at the time of purchase.

Product availability may change without prior notice. Manufacturer warranty, replacement, repair, or support will be subject to the manufacturer’s or supplier’s terms.

Clients are expected to verify product compatibility, requirements, and specifications before confirming a purchase. Jormis IT Solutions may assist with recommendations based on the information provided by the client.

Jormis IT Solutions will make reasonable efforts to provide reliable service and support. However, to the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, consequential, special, or business losses arising from service delays, device failure, data loss, software issues, network downtime, third-party product failure, or circumstances beyond our reasonable control.

Where liability cannot be excluded under applicable law, our liability will be limited to the amount paid for the specific service or product giving rise to the claim.

Nothing in these Terms is intended to limit rights that cannot be limited under applicable law.

Estimated service timelines are provided for guidance only. Actual timelines may vary depending on issue complexity, parts availability, diagnostic findings, workload, vendor response, manufacturer support, network conditions, or other operational factors.

We will make reasonable efforts to keep clients informed about significant delays or changes in the service status.

Clients are responsible for using genuine software, valid licenses, and authorized accounts.

Jormis IT Solutions does not support illegal software, unauthorized activation, piracy, or misuse of third-party systems. Any installation, configuration, or support involving third-party software will be subject to the license terms and policies of the respective software provider.

Jormis IT Solutions may modify, suspend, add, remove, or discontinue specific services based on operational, technical, legal, or business requirements.

We will make reasonable efforts to communicate important service-related changes where necessary.

The content on our website is provided for general information about our services. While we try to keep information accurate and updated, service availability, pricing, offers, product details, and timelines may change.

You should contact Jormis IT Solutions directly for current service information, pricing, appointments, or support.

These Terms shall be governed by the laws of India. Subject to applicable law, any disputes relating to these Terms, services, or transactions shall fall under the jurisdiction of the competent courts in Ernakulam, Kerala.

For service enquiries, appointments, support requests, or questions regarding these Terms, please contact us at:

Jormis IT Solutions

Vennala, Kochi, Kerala, India

Email: info@jormis.com

Jormis IT Solutions may update these Terms of Use from time to time to reflect changes in our services, business practices, legal requirements, or operational processes.

The updated version will be posted on our website, and the “Latest Revision” date will indicate the date of the most recent update.

By continuing to use our services after the updated Terms are published, you acknowledge the revised Terms.