Privacy Policy

Jormis IT Solutions may collect personal information that you provide directly to us during service enquiries, appointments, support requests, purchases, or transactions. This may include:

• Name
• Phone number
• Email address
• Billing or payment-related details
• Address or pickup and delivery location, where applicable
• Device details such as brand, model, serial number, issue description, and service history
• Information shared during remote support, troubleshooting, or technical assistance
• Any other details required to provide the requested service

We collect only the information that is reasonably required to respond to your enquiry, provide service, complete a transaction, or maintain necessary service records.

We may use the information collected for the following purposes:

• To communicate with you regarding enquiries, service requests, appointments, repairs, support updates, and follow-ups
• To provide computer repair, networking support, remote assistance, pickup and delivery coordination, and other technical services
• To diagnose technical issues and recommend suitable service options
• To process billing, payments, invoices, and service-related records
• To maintain internal service history and customer support records
• To improve our service quality and customer experience
• To comply with applicable legal, regulatory, tax, accounting, or business obligations

We do not use your personal information for unrelated purposes without a valid reason or your consent where required.

When a device is submitted for repair, troubleshooting, software support, backup, recovery, or configuration, clients are encouraged to back up important data before handing over the device.

Jormis IT Solutions does not intentionally access, copy, transfer, share, or disclose personal files unless it is necessary to perform the requested service or support activity. Any device-related information handled during service will be treated with reasonable care and confidentiality.

While we take care during service, clients are responsible for maintaining their own backup of important files, documents, photos, software, licenses, and other data before submitting a device for service.

For certain software-related issues, configuration support, guidance, and basic troubleshooting, we may provide remote assistance where practical.

Remote support will be carried out only with the client’s knowledge and permission. Clients are advised to close personal, confidential, or unrelated files before starting a remote support session. We do not intentionally view or collect personal information during remote support unless it is necessary to complete the requested service.

We take reasonable measures to protect personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction. These measures may include restricted access, secure storage practices, and appropriate administrative and technical safeguards.

However, no method of data storage, transmission, or electronic communication can be guaranteed to be completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

Jormis IT Solutions does not sell, rent, or trade your personal information to third parties.

We may share limited information only in the following situations:

• When required to complete a requested service
• When working with trusted service providers who support our business operations
• When required for billing, logistics, accounting, legal, or compliance purposes
• When required by law, regulation, court order, or lawful authority
• When necessary to protect our business, clients, rights, safety, or property

Where third-party service providers are involved, they are expected to handle information responsibly and use it only for the purpose for which it was shared.

We may work with reliable third-party service providers for activities such as logistics, payment processing, billing, hosting, technical support, software services, or operational assistance.

These providers may have access to personal information only when necessary to perform their assigned tasks. They are expected to maintain confidentiality and not use the information for unrelated purposes.

We retain personal information only for as long as necessary to provide services, maintain business records, resolve disputes, complete warranty or service follow-ups, and comply with legal, tax, accounting, or regulatory requirements.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, archive, or securely dispose of it as appropriate.

Subject to applicable law and business requirements, you may contact us to request:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of personal information where legally and practically applicable
• Limitation or withdrawal of consent for certain processing activities, where applicable
• Clarification about how your information is used

To make a privacy-related request, please contact us using the details provided in the Contact Us section below.

Please note that some information may need to be retained where required for legal, tax, accounting, warranty, dispute resolution, or legitimate business purposes.

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

When you visit our website or contact us through phone, WhatsApp, email, forms, or other communication channels, we may receive basic information needed to respond to your enquiry.

If our website uses cookies, analytics, forms, or third-party tools, such tools may collect limited technical information such as browser type, device information, pages visited, or similar usage data. This information is used only to understand website performance, improve user experience, or respond to enquiries.

For repair, backup, recovery, formatting, OS installation, software troubleshooting, or other technical services, clients are advised to keep a separate backup of important data before service begins.

Jormis IT Solutions will take reasonable care while handling devices, but we are not responsible for loss of data, software, licenses, files, or settings unless separately agreed in writing. Data recovery outcomes cannot be guaranteed in all cases, as success depends on the condition of the device, storage media, and nature of the issue.

For privacy-related enquiries, concerns, or requests, please contact us at:

Jormis IT Solutions

Vennala, Kochi, Kerala, India

Email: info@jormis.com

Jormis IT Solutions may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or privacy practices.

The updated version will be posted on our website, and the “Latest Revision” date will indicate the date of the most recent update.

By continuing to use our services after the updated Privacy Policy is published, you acknowledge the revised policy.